Hello
Last week I shared that I had a problem with my SIM and worked with a colleague over Chat to troubleshoot the problem. This didn't work and the colleague confirmed that they would send a replacement SIM that would be delivered on Thursday 26 September. It has not arrived and I'm still unable to receive or take calls.
Please can you confirm the replacement SIM has been sent?
Thanks
Hi
If the Live Chat sent the SIM via Royal Mail it should have arrived by the 3rd October by the latest.
Are you able to confirm if this has been resolved and another replacement sent?
If not, just let us know and we’ll be happy to send you a PM.
-Lauren
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