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Community Member
May 3, 2025
Solved

replacement sim is not working

  • May 3, 2025
  • 15 replies
  • 873 views

I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already.

I don't know if I missed anything 

Please help 🙏

    Best answer by Decembersangel72

    Hi ​@Steph13 

    How long have you been with iD Mobile?

    What phone do you have?

    What problems were you having, to need a replacement SIM?


    It may be worth contacting an agent on Live Chat:-
    https://www.idmobile.co.uk/live-chat

    Once you have opened a Chat, type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the inane chatbot questions.
    Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and also when getting replies.

    Good luck x


     

    15 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    May 3, 2025

    Hi ​@Steph13 

    How long have you been with iD Mobile?

    What phone do you have?

    What problems were you having, to need a replacement SIM?


    It may be worth contacting an agent on Live Chat:-
    https://www.idmobile.co.uk/live-chat

    Once you have opened a Chat, type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the inane chatbot questions.
    Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and also when getting replies.

    Good luck x


     

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    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    May 5, 2025

    Hey there ​@Steph13, sorry to hear that.

     

    Have you activated the SIM card, put it inside the phone and then restarted your phone please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 18, 2025

    Hello ​@Tyler , I am having the same issue as the OP so tagging onto this thread in the hopes someone can help.

    I accidentally deactivated my SIM so I’ve got a replacement from Curry’s.

    I put it into my phone today (Pixel 6a)and I can see the phone is picking it up because it lists ‘this SIM card’ as a mobile network option, but I’m getting the ‘no signal’ and no network error.

    I tried to activate it online earlier today on my computer, but on inputting the SIM number, got a ‘This SIM is already activated’ message. I don’t know why because that was the first time I’d inputted the number.

    Grateful for any help. (and yes, I’ve restarted the phone a couple of times and reset network settings since inserting the new SIM too :) )

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    May 20, 2025

    Hi ​@Lucy89,

    Welcome to the Community!

    Please can you try reset your network settings and test the SIM in another handset?

    If you still have issues we will send you a PM.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 21, 2025

    Hey ​@Kash thanks so much for getting back to me.

    At present I don't have another handset I can try the SIM in. I have restarted (as in, switched off, waited a minute) then turned on my phone, also reset network settings to no avail. Is there any other troubleshooting that can be done without testing the SIM?

    If I put my SIM in another handset, will that alter or lose any existing SIM configuration on that handset?

    Thanks!

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 21, 2025

    Hi ​@Lucy89 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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    Active Contributor
    October 2, 2025

    @Siân W , ​@Lucy89 

     

    Was the issue resolved? If so how was it resolved, as I have a similar problem.   I have a sim but just says “No service” even though the sim has been activated. 
     

    Thanks in advance 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi there ​@cruxto, how long have you had issues for?

     

    Have you tried resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 2, 2025

    @Siân W , ​@Lucy89 

     

    Was the issue resolved? If so how was it resolved, as I have a similar problem.   I have a sim but just says “No service” even though the sim has been activated. 
     

    Thanks in advance 

    Hey, yes my issue was resolved with the help of idmobile. IIRC, my handset had already been linked to a different eSIM. The guys helped unlink it so I could link to my new physical SIM and activate it.

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 3, 2025

    Glad it all got sorted ​@Lucy89 !

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.