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replacement sim is not working

S
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I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already.

I don't know if I missed anything 

Please help 🙏

Best answer by Decembersangel72

Hi ​@Steph13 

How long have you been with iD Mobile?

What phone do you have?

What problems were you having, to need a replacement SIM?


It may be worth contacting an agent on Live Chat:-
https://www.idmobile.co.uk/live-chat

Once you have opened a Chat, type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the inane chatbot questions.
Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and also when getting replies.

Good luck x


 

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    4 replies

    Decembersangel72
    Silver Contributor

    Hi ​@Steph13 

    How long have you been with iD Mobile?

    What phone do you have?

    What problems were you having, to need a replacement SIM?


    It may be worth contacting an agent on Live Chat:-
    https://www.idmobile.co.uk/live-chat

    Once you have opened a Chat, type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the inane chatbot questions.
    Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and also when getting replies.

    Good luck x


     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3848 replies
    • May 5, 2025

    Hey there ​@Steph13, sorry to hear that.

     

    Have you activated the SIM card, put it inside the phone and then restarted your phone please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New
 Contributor
    • Lucy89
    • New
 Contributor
    • 2 replies
    • May 18, 2025

    Hello ​@Tyler , I am having the same issue as the OP so tagging onto this thread in the hopes someone can help.

    I accidentally deactivated my SIM so I’ve got a replacement from Curry’s.

    I put it into my phone today (Pixel 6a)and I can see the phone is picking it up because it lists ‘this SIM card’ as a mobile network option, but I’m getting the ‘no signal’ and no network error.

    I tried to activate it online earlier today on my computer, but on inputting the SIM number, got a ‘This SIM is already activated’ message. I don’t know why because that was the first time I’d inputted the number.

    Grateful for any help. (and yes, I’ve restarted the phone a couple of times and reset network settings since inserting the new SIM too :) )

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8192 replies
    • May 20, 2025

    Hi ​@Lucy89,

    Welcome to the Community!

    Please can you try reset your network settings and test the SIM in another handset?

    If you still have issues we will send you a PM.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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