replacement sim is not working

Hey there ​@Steph13, sorry to hear that.

Have you activated the SIM card, put it inside the phone and then restarted your phone please?

Thanks,

Tyler

Hello ​@Tyler , I am having the same issue as the OP so tagging onto this thread in the hopes someone can help.

I accidentally deactivated my SIM so I’ve got a replacement from Curry’s.

I put it into my phone today (Pixel 6a)and I can see the phone is picking it up because it lists ‘this SIM card’ as a mobile network option, but I’m getting the ‘no signal’ and no network error.

I tried to activate it online earlier today on my computer, but on inputting the SIM number, got a ‘This SIM is already activated’ message. I don’t know why because that was the first time I’d inputted the number.

Grateful for any help. (and yes, I’ve restarted the phone a couple of times and reset network settings since inserting the new SIM too :) )

Hi ​@Lucy89,

Welcome to the Community!

Please can you try reset your network settings and test the SIM in another handset?

If you still have issues we will send you a PM.

Kash

Hey ​@Kash thanks so much for getting back to me.

At present I don't have another handset I can try the SIM in. I have restarted (as in, switched off, waited a minute) then turned on my phone, also reset network settings to no avail. Is there any other troubleshooting that can be done without testing the SIM?

If I put my SIM in another handset, will that alter or lose any existing SIM configuration on that handset?

Thanks!

Hi ​@Lucy89 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.