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butlans
Active Contributor
July 21, 2025
Solved

request new esim

i have had a problem for over a month now requesting a mew esim i want tbis problem fixed now or itll end in a law suit

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    Tyler C
    Tyler CAnswer
    iD Mobile Employee
    July 21, 2025

    Hey there ​@butlans, sorry to hear that. You can also request a physical SIM card. 

     

    Would you like us to PM you and send you an eSIM, or would you like to try a physical SIM card?

     

    Thank you,

    Tyler

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    14 replies

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    July 21, 2025

    Hello ​@butlans 

     

    Thank you for getting in touch. 

    I am very sorry to hear you are experiencing an issue when ordering an eSIM. 

    Can you please expand on what is happening and we will do all we can to help?

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    butlansAuthor
    Active Contributor
    July 21, 2025

    it wont resend an esim request to my email. for a month!

    Tyler C
    iD Mobile Employee
    Tyler CAnswer
    iD Mobile Employee
    July 21, 2025

    Hey there ​@butlans, sorry to hear that. You can also request a physical SIM card. 

     

    Would you like us to PM you and send you an eSIM, or would you like to try a physical SIM card?

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    butlansAuthor
    Active Contributor
    July 21, 2025

    try new esim please then if not work send me physical sim

    Active Contributor
    butlansAuthor
    Active Contributor
    July 21, 2025

    asap

    Active Contributor
    butlansAuthor
    Active Contributor
    July 21, 2025

    Hey there ​@butlans, sorry to hear that. You can also request a physical SIM card. 

     

    Would you like us to PM you and send you an eSIM, or would you like to try a physical SIM card?

     

    Thank you,

    Tyler

    can u pm me

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    July 22, 2025

    Hey there ​@butlans, please see below how to request a replacement physical SIM card via the app/website:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    DominikaZ
    Active Contributor
    September 26, 2025

    I have a similar issue. Even after 3 requests, I still have not received any email with a new eSIM.

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 27, 2025

    Have you checked your junk/spam folder ​@DominikaZ ?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    DominikaZ
    Active Contributor
    September 27, 2025

    Yes, I did. Something must be wrong in your system related to my account, as my partner just requested one for himself to try it, and he got a new one almost instantly 

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