Hello ​@butlans 

Thank you for getting in touch. 

I am very sorry to hear you are experiencing an issue when ordering an eSIM. 

Can you please expand on what is happening and we will do all we can to help?

Natalie

it wont resend an esim request to my email. for a month!

try new esim please then if not work send me physical sim

asap

can u pm me

Hey there ​@butlans, please see below how to request a replacement physical SIM card via the app/website:

Thanks,

Tyler

I have a similar issue. Even after 3 requests, I still have not received any email with a new eSIM.

Have you checked your junk/spam folder ​@DominikaZ ?

Yes, I did. Something must be wrong in your system related to my account, as my partner just requested one for himself to try it, and he got a new one almost instantly 

OK, sorry to hear this ​@butlans  you can pick up a new SIM in any Currys store instead if yu like?

Is this your solution to the issue? Go and pick up a new SIM from the store? If I wanted to have a physical SIM card, I would have gone to Currys a long time ago, but it seems like it is quite a common problem that you are unable to fix for some customers; I am forced to do so. 

If my text messages stop working, would you tell me to go to the post office and send a letter? :D

I understand your frustration ​@butlans , it was just a suggestion.

The quickest fix would be to speak with our live chat team to see why the email isn’t coming through to you - https://www.idmobile.co.uk/live-chat