Retained number from old provider, yet my texts are being received from my new number.

Okay @Ryan Scott Hamilton, did you put your new iD SIM in your handset before your number was transferred to iD?

If yes, then Apple iMessage / Google RCS have registered your handset device as being linked to the initial number iD Mobile assigned to your iD account for your iD network connection.

• Why does the wrong number show when I make calls or texts? F.A.Q.

andewhite wrote:

Okay @Ryan Scott Hamilton, did you put your new iD SIM in your handset before your number was transferred to iD?

If yes, then Apple iMessage / Google RCS have registered your handset device as being linked to the initial number iD Mobile assigned to your iD account for your iD network connection.

• Why does the wrong number show when I make calls or texts? F.A.Q.

 

I can't remember specifically but I think that is what happened. Call it over eager or not being notified with the paperwork given from yourselves. It's the first time I've swapped providers/phones for a long time. Is there any way to remedy this?

Hi @Ryan Scott Hamilton 

Have you tried the article linked by @andewhite?

From what you’ve described, it’s exactly what you’ll need.

Tom