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Retained number from old provider, yet my texts are being received from my new number.


Ryan Scott Hamilton
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 Contributor

I've been with ID mobile now for 2 weeks, turned my phone off and on and my texts are still coming through to people as the number given to me via ID mobile when I wanted my old number from EE to be retained.

Best answer by andewhite

Ryan Scott Hamilton wrote:

I can't remember specifically but I think that is what happened. Call it over eager or not being notified with the paperwork given from yourselves. It's the first time I've swapped providers/phones for a long time. Is there any way to remedy this?

The “Why does the wrong number show when I make calls or texts?” article referenced above should help, @Ryan Scott Hamilton

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andewhite
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  • October 4, 2024

Okay @Ryan Scott Hamilton, did you put your new iD SIM in your handset before your number was transferred to iD?

If yes, then Apple iMessage / Google RCS have registered your handset device as being linked to the initial number iD Mobile assigned to your iD account for your iD network connection.

 


Ryan Scott Hamilton
New
 Contributor
andewhite wrote:

Okay @Ryan Scott Hamilton, did you put your new iD SIM in your handset before your number was transferred to iD?

If yes, then Apple iMessage / Google RCS have registered your handset device as being linked to the initial number iD Mobile assigned to your iD account for your iD network connection.

 

I can't remember specifically but I think that is what happened. Call it over eager or not being notified with the paperwork given from yourselves. It's the first time I've swapped providers/phones for a long time. Is there any way to remedy this?


andewhite
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  • October 4, 2024
Ryan Scott Hamilton wrote:

I can't remember specifically but I think that is what happened. Call it over eager or not being notified with the paperwork given from yourselves. It's the first time I've swapped providers/phones for a long time. Is there any way to remedy this?

The “Why does the wrong number show when I make calls or texts?” article referenced above should help, @Ryan Scott Hamilton


Tom
iD Mobile Employee
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  • October 8, 2024

Hi @Ryan Scott Hamilton 

 

Have you tried the article linked by @andewhite?

 

From what you’ve described, it’s exactly what you’ll need.

 

Tom