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S22 rendered useless by latest Ai update

  • May 24, 2024
  • 1 reply
  • 38 views

Following the update on May 7th, my S22 no longer recognizes the Sim card, gets hot and loses battery power rapidly. All troubleshooting attempts to solve with Samsung customer services have not worked so abroad for 5 weeks with a useless phone. Anyone else has a similar problem? 

Best answer by Kash

Hi @Howard Blakeman,

Welcome to the Community!

It sounds like the handset is faulty.

If you purchased the handset from us you can take it to your local Curry’s store to be looked at.

Alternatively you can contact the manufacturer directly.

 

Kash

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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • May 28, 2024

Hi @Howard Blakeman,

Welcome to the Community!

It sounds like the handset is faulty.

If you purchased the handset from us you can take it to your local Curry’s store to be looked at.

Alternatively you can contact the manufacturer directly.

 

Kash