Active Contributor

S24 ultra calls unclear

Forum|Forum|1 year ago
October 24, 2024
26 replies
286 views

I have had the s24 ultra for the last few months and the phone itself has been great other than calling people which is the whole purpose of having a phone, when I call company's who use call centres , all of them tend to not be able to hear me they say my call is cutting out , I have tried my sim card in an iPhone and the calls to the same places has been flawless , has anyone else had this issue , I also had this issue with my previous s21 , thanks in advance

N

Natalie W

iD Mobile Employee

Hi @Owen Satchwell

Thanks for getting in touch with us here on the community.

We are very sorry to hear you are experiencing the issues when making calls.

You have mentioned this only happens when calling call centres, are these any particular numbers such as those starting with 08?

Do any other calls have the issue?

Can you also please confirm your postcode?

Thanks,

Nat

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G

Good2talk

New Contributor

Hi,

I have the same problem with the same phone. I cannot ring any call centre without them complaining that they can't hear me & being cut off.

03 & 08 numbers - banks, utilities, insurance companies etc...

Please advise

Owen SatchwellAuthor

Active Contributor

Hi,

I have the same problem with the same phone. I cannot ring any call centre without them complaining that they can't hear me & being cut off.

03 & 08 numbers - banks, utilities, insurance companies etc...

Please advise

Yes I have this exact problem I've seen another post like it and there seems to be a common problem with Samsung phones and ID mobile , I think I'm going to try and swap my phone with currys

Tyler C

iD Mobile Employee

Hey there @Good2talk & @Owen Satchwell, sorry to hear that.

How long have you had issues for?

What’s your full postcode please?

Also, is it for all calls?

Thanks,

Tyler

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Owen SatchwellAuthor

Active Contributor

Yeah the post code is DE110HT and it is when I make calls to 0800 numbers and 0300 number and the line operators say they struggle to hear me especially if I'm saying a long number ie account number

N

Natalie W

iD Mobile Employee

Thank you.

Is this happening in just the location provided or all over please?

Nat

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Owen SatchwellAuthor

Active Contributor

Thank you.

Is this happening in just the location provided or all over please?

Nat

This happens anywhere , with or without WiFi calling in areas where i have good signal too so it seems to be the phone at fault because I have tried my sim in an iPhone and there's never an issue to an 0800 or 0333 number so I'm not sure

N

Natalie W

iD Mobile Employee

Thank you @Owen Satchwell . If the issue is not occurring when trying the SIM in another handset, it would suggest the issue does lie with the phone.

Where was this purchased please?

Nat

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G

Good2talk

New Contributor

Hi,

My postcode is Dy4 and therebare no network issues in the area. Family are on other networks & I have to use their phone to contact those numbers which I unable to call due to the reception. This has been a problem for the last few months & previously not a problem as this is a new contract with new phone/network.

I purchased the contract from your website.

Thanks