Active Contributor

S24 ultra calls unclear

Forum|Forum|1 year ago
October 24, 2024
26 replies
286 views

I have had the s24 ultra for the last few months and the phone itself has been great other than calling people which is the whole purpose of having a phone, when I call company's who use call centres , all of them tend to not be able to hear me they say my call is cutting out , I have tried my sim card in an iPhone and the calls to the same places has been flawless , has anyone else had this issue , I also had this issue with my previous s21 , thanks in advance

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G

Good2talk

New Contributor

Yes, s24 U

Owen SatchwellAuthor

Active Contributor

Do your family have iphones or other android phones?

G

Good2talk

New Contributor

It's iphones mostly...

Tyler C

iD Mobile Employee

Hey @Owen Satchwell, sorry about that.

What’s the full postcode so we can check it out please?

Is the issue only with calling quality?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Owen SatchwellAuthor

Active Contributor

Not to worry now it seems that my problem has been escalated higher than this and I have logged a complaint with ID mobile

N

Natalie W

iD Mobile Employee

Thank you for letting us know @Owen Satchwell

Please do keep us updated and get in touch if we can assist.

Thanks,

Nat

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Sam24U

New Contributor

I have this exact same issue, Samsung s24 Ultra with ID sim card.

Appears a common issue between samsung phones and ID sim cards ...

Bit annoying when you're in a contract, may look to swap if they're not patching this.

Tyler C

iD Mobile Employee

Hey there @Sam24U, sorry to hear that.

Can you explain your issue further so we can help as best as possible?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

Tomm636

Active Contributor

Did anyone resolve this? Having the same issue so often. Only happens when I call a company/switchboard, they struggle to gear me especially numbers. S24 on id mobile.