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Owen Satchwell
Active Contributor
Owen Satchwell
Active Contributor
October 24, 2024

S24 ultra calls unclear

  • October 24, 2024
  • 26 replies
  • 286 views

I have had the s24 ultra for the last few months and the phone itself has been great other than calling people which is the whole purpose of having a phone,  when I call company's who use call centres , all of them tend to not be able to hear me they say my call is cutting out , I have tried my sim card in an iPhone and the calls to the same places has been flawless , has anyone else had this issue , I also had this issue with my previous s21 , thanks in advance 

      26 replies

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      Active Contributor
      Tomm636
      Active Contributor
      October 15, 2025

      Hi

      Yes only to companies. As mentioned by others in this forum its a s24, so it seems to be a common issue with this phone on ID mobile. I tried borrowing a different sim a while ago and it seemed to cure it. 

       

       

      iD Mobile Employee
      Michael Z
      iD Mobile Employee
      October 15, 2025

      Hi ​@Tomm636 

       

      Thank you for your message. I’m sorry to hear you're experiencing this issue — I understand how frustrating it can be.

      To help resolve this, could you please try performing a mobile network reset on your device and then test if the issue persists when calling companies? You can follow the steps below:

      Steps to Reset Mobile Network Settings (Android):

      Swipe down from the top right of the screen to open the quick settings menu

      Tap the Settings icon

      Scroll down and tap General Management

      Tap Reset

      Tap Reset Mobile Network Settings

      Tap Reset Settings

      Tap Reset to confirm

      (Optional but recommended) Tap Reset Wi-Fi and Bluetooth Settings

      Tap Reset Settings to confirm

      Press the Home button to return to the main screen

      Restart your phone

      Once done, please try making a call again and let me know if the issue continues. I’m happy to assist further if needed.

       

       

      Michael Z

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Active Contributor
      Tomm636
      Active Contributor
      October 25, 2025

      Tried this and its still as bad. Hard to have any conversation at all.

      Zubeida H
      iD Mobile Employee
      Zubeida H
      iD Mobile Employee
      October 25, 2025

      Hi there,

      We understand how frustrating that may be. Could you check if your mobile number is being displayed in your settings? 

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Active Contributor
      Tomm636
      Active Contributor
      October 25, 2025

      Yes in "SIM SETTINGS" it is displayed.

      Active Contributor
      Tomm636
      Active Contributor
      November 6, 2025

      Anything else to try or am I stuck with this?

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