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safesearch


I cannot turn safesearch off on my phone and I certainly didn't switch it on in the first place. Says either Administrator or network provider has turned it on

Best answer by Matthew T

Hey @Slammo,

Please refer to this guide to turn off the Content Filter:

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • Answer
  • August 5, 2024

Hey @Slammo,

Please refer to this guide to turn off the Content Filter:

Thanks.


  • New
 Contributor
  • 2 replies
  • August 24, 2024

This is a joke, I've got the same issue. Had it previously and after I posted on here and id said wasn't an issue suddenly it resolved itself. It's now doing it again and shows on my settings it's off. Checking here and online lots of people keeping getting the same issue and id keep saying it's not an issue and nothing to do with their system and they're not aware of others complaining!


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • August 28, 2024

Hey there @VGB, we’re sorry to hear that.

 

If you’re still having issues, I’d recommend turning it on and back off again, or vice-versa depending what way around you’re wanting it.

 

If still issues, please contact our live-chat for further support:

 

https://www.idmobile.co.uk/live-chat

 

Please note, some websites aren’t allowed on Three UK’s network, and won’t work, with or without the safe-search and adult content filter on/off.

 

Thanks,

Tyler