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September 25, 2025
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Samsung has taken my phone and not giving it back. What do I do?

  • September 25, 2025
  • 2 replies
  • 50 views

Around the end of august, my phone’s battery started to bulge. I immediately notified Samsung support who said they would pick it up from my house and take it to a repair centre. They have been inconsistent with their updates since then and have notified me that the battery issue was ‘my fault’ and the warranty was broken due to scratches on the front of the phone. After attempting to charge me £139 for a repair they said they would replace the battery anyway but they were waiting on parts. I called a week after they sent me that email and they said they would “let me know of the whereabouts tomorrow”. That was yesterday and I still have no updates. It is nearly a month since I last had the phone and I was wondering if iD could help as I am currently paying for a phone I do not have. I am using an older phone as a replacement but this option is no longer viable.

    Best answer by WelshPaul

    You need to contact Samsung for an update. There is nothing iD Mobile can do to speed things up.

    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    September 26, 2025

    You need to contact Samsung for an update. There is nothing iD Mobile can do to speed things up.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    I am very sorry to hear this ​@hiddensea 

    As ​@WelshPaul  has advised, you will need to escalate this with Samsung.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.