Hi @Rob Mcmahon,

Welcome to the Community!

I’m sorry to hear about that.

It may be worth testing your wife’s SIM inside another handset as it sounds like it could be a handset fault.

If the SIM work in a different handset it’s likely to be a handset issue.

Please get back to us once you have tried this and we can advise further.

Kash

Hi Thanks for your reply. This morning I rebooted the phone for the 4th time, my wife reported that a small phone icon had disappeared from the status bar. Dont know which icon as I hadnt seen it , but it does appear to be working now. Lets hope it has sorted itself. 

Rob

Hi @Rob Mcmahon,

Glad to hear that.

Please let us know if you require further assistance.

Kash

Err what button?

Incidentally how come this message arrived through my other email, an email address I havent used here?

Rob

Hi @Rob Mcmahon,

Any emails received regarding the iD Mobile Community account should be from the email you used to register.

You can check the email address by logging into your iD Mobile Community account.

If there are any issues, please let us know and we will PM you to investigate further.

Kash

Hi,

I’m having a similar issue with my phone.  It won’t allow me to make calls when I’m away from my home.
I have checked coverage which comes back as excellent for my area.

I have seen other messages to check my settings are correct.

In this thread with Rob he refers to rebooting.  How do I try that?

I can’t check sim in a different phone as I only have one phone.

what else can I try/check

kind regards

Reboot, just shut it down and restart.

Regard Rob

Hi @Daisy4242 

How are you getting on?

Has the above from @Rob Mcmahon helped here?

Tom

Hi Tom

thank you for your message 

I have reset it a couple of times Unfortunately it hasn’t rectified the problem 

Any suggestions?  There must be something I’ve missed?

sharon

Hi @Daisy4242 

Please could you let us know the postcode(s) where you have issues?

Do you have any signal bars at all?

Tom