Is it the phone or id mobile your not happy with

I believe it is the phone, I have similar issues when using Wi-Fi or mobile data, app freeze, crash, won’t open, files and photos won’t synch (using OneDrive) 

Using my old phone with the same SIM I don’t get these issues. 

The only difference other than the phone is the EE virus software on the pixel. I am suspicious that is affecting it, but I have asked on EE community support and it doesn’t seem to be a common problem, whereas I have received lots of messages from other pixel owners stating similar issues.

thank you for your reply 
 

I wrote a detailed response, but it is not showing, maybe the admin didn’t like something I said. So in short, I believe the issue is the phone, not ID mobile. Hopefully my full answer will appear at some point, where I have listed issues and what I have tried. 

Just continue making the monthly payment for the Pixel 8, throughout your handset contract 24-month minimum term, and you’d be free to do whatever with the unwanted Pixel 8, ​@joannelouy.  

Thanks for the info, that is what I had hoped. I was just concerned it might be linked to the account in some way and cause issues for the new owner.