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  • December 10, 2024
  • 1 reply
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Ellie Louise Hall
Community Member

I haven’t had service since Friday 

is anyone else having the same 

I need use my Phone 

Best answer by Daz_S

Hi there ​@Ellie Louise Hall 

 

Firstly put you postcode into this as it will tell you if there’s a known fault:

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

 

Then put your postcode into this to check the 4G coverage, but toggle on that page to 3G and 5G too.

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

 

IF 3G has gone then please read this

 

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    Daz_S
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • Answer
    • December 10, 2024

    Hi there ​@Ellie Louise Hall 

     

    Firstly put you postcode into this as it will tell you if there’s a known fault:

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

     

    Then put your postcode into this to check the 4G coverage, but toggle on that page to 3G and 5G too.

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

     

    IF 3G has gone then please read this

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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