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sim

  • December 23, 2024
  • 2 replies
  • 26 views

Peter Gillaspy
Community Member

Can’t make or receive any phone calls I think there is an issue with my sim. 

2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • December 23, 2024

Hi there ​@Peter Gillaspy 

 

If you think it is the SIM then the quickest way to find out would be to pop into Currys and ask them for a replacement. You’d then need to activate it via your app or account.

 

But have you checked for known issues, using your postcode

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

 

Or maybe 3G has been turned off, again using your postcode and toggling between 3, 4 and 5G

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • December 24, 2024

Hi ​@Peter Gillaspy 

 

Sorry to hear this, how long have you been having this issue with calls?

 

How are texts and data?

 

Do the issues happen everywhere or just certain locations?

 

Tom