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sim

Sophie Timmis
Community Member

hi, i got a new phone and sim yesterday , my sim wont activate 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1213 replies
    • May 29, 2025

    Is it an eSIM or a physical SIM?

    If your a new customer the physical SIM should be active on arrival. If eSIM it activates when you install it?

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    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • May 30, 2025

    Hi ​@Sophie Timmis 

     

    Sorry to hear this, I’d ask the same as ​@MZone above.

     

    What device are you using?

     

    Tom

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