I have just received a text stating “Great news! Your SIM activation is in progress. We'll send you a text once it's complete”
I have not got a new sim and have not changed anything on my account and now I seem to have no network coverage
Hello
Thanks for getting in touch with us here on the community.
We are very sorry to hear this.
We can look in to this further via private message but would recommend contacting our Live Chat or Facebook/X Teams for quicker support.
You can reach Live Chat here.
If you wish to proceed with the private message, please do let us know and we will get this sent.
Thanks,
Nat
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.