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If I change to a ID simcard will all the apps ,phone numbers emails etc stay in place if I retain my number ?

Best answer by Petertheplanter

Thanks Tom your information has answered my questions I'm with IDmobile having paid off my contract and want to get a better deal .👍

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    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 901 replies
    • April 12, 2025

    Yes if your request a PAC code to transfer your number to iD from your current provider. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 14, 2025

    Hi ​@Petertheplanter 

     

    The SIM card only contains the connection to the mobile network these days and not really much else.

     

    You’ll be able to bring a number over to iD Mobile with a PAC code from your previous network.

     

    Apps, phone numbers, emails etc are typically on the device itself.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
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    • Petertheplanter
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    • 2 replies
    • Answer
    • April 15, 2025

    Thanks Tom your information has answered my questions I'm with IDmobile having paid off my contract and want to get a better deal .👍

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 604 replies
    • April 16, 2025

    Glad we could help ​@Petertheplanter  😁

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
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    • Muhsin
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    • 1 reply
    • May 1, 2025

    They sent me new SIM cards but it didn’t work 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • May 5, 2025

    Hi ​@Muhsin 

     

    Thanks for getting in touch. 

     

    I am very sorry to hear your new SIM has not worked. 

    Can you please confirm is this is a physical or eSIM and if it has been activated?

     

    Thanks, 

     

    Natalie 

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