Skip to main content
Solved

Sim card locked

  • September 13, 2024
  • 2 replies
  • 68 views
Siddharth Manandhar
Community Member

My Sim card is blocked. Could you please unlock it. I put the same PIN number which i get from ID Customer service. 

Best answer by andewhite

You need a PUK if your iD SIM card is blocked, @Siddharth Manandhar. 

The PIN number from iD customer service is for identity verification purposes when you contact iD online.

View original

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12165 replies
    • Answer
    • September 13, 2024

    You need a PUK if your iD SIM card is blocked, @Siddharth Manandhar. 

    The PIN number from iD customer service is for identity verification purposes when you contact iD online.

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • September 16, 2024

    Hi there @Siddharth Manandhar, welcome to Community!

     

    As @andewhite has kindly advised, you’ll need a PUK code for a blocked SIM card, or ask our customer services to do so for you. Therefore, please contact us here:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions