Hi, my elderly neighbours ID sim card is no longer connecting to the I'd network there is an Not Registered on Network message .
She cant oder a new sim as she didn't register her ID app and can't set it up now as it requires a texted code to register, there is also no number to call to speak to customer servies.
Could a customer service agent please respond to help.
Regards
Best answer by Matthew T
Hey
Your neighbour will need to contact us on Live Chat: https://www.idmobile.co.uk/live-chat. Alternatively, they can contact our dedicated Vulnerable Customer Team on any phone: 0800 049 2376.
It is likely that the phone she is using is not 4G or VoLTE compatible, so due the 3G switch off her services have stopped working, here’s some more information:
Thanks.
+24Hey
Your neighbour will need to contact us on Live Chat: https://www.idmobile.co.uk/live-chat. Alternatively, they can contact our dedicated Vulnerable Customer Team on any phone: 0800 049 2376.
It is likely that the phone she is using is not 4G or VoLTE compatible, so due the 3G switch off her services have stopped working, here’s some more information:
Thanks.
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