Got my new iPhone delivered on Friday, but can’t get my new sim to receive a signal. I thought the sim just hadn’t been activated yet but I have since read that they are sent out activated.
I also can’t use my PUK code to activate my old number to the new sim.
Could someone help please?
+6
Morning
Sorry to hear you're experiencing issues. Sounds like you’ll need a replacement SIM (or an eSIM might be better!). You can request one from our Live Chat team.
Check out this guide to switch your number to iD Mobile, using a PAC code.
Thanks.
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