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sim card not working.


Got my new iPhone delivered on Friday, but can’t get my new sim to receive a signal. I thought the sim just hadn’t been activated yet but I have since read that they are sent out activated. 
 

I also can’t use my PUK code to activate my old number to the new sim. 
 

Could someone help please?

Best answer by Matthew T

Morning @Kylef,

Sorry to hear you're experiencing issues. Sounds like you’ll need a replacement SIM (or an eSIM might be better!). You can request one from our Live Chat team.

Check out this guide to switch your number to iD Mobile, using a PAC code.

Thanks.

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6 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • July 24, 2024

Morning @Kylef,

Sorry to hear you're experiencing issues. Sounds like you’ll need a replacement SIM (or an eSIM might be better!). You can request one from our Live Chat team.

Check out this guide to switch your number to iD Mobile, using a PAC code.

Thanks.


My remi
New
 Contributor
  • New
 Contributor
  • 2 replies
  • September 27, 2024

My sim card is not working. I have switched my phone off and on several times but no network. I have also tried the sim on other phones but still not working 


My remi
New
 Contributor
  • New
 Contributor
  • 2 replies
  • September 27, 2024

I can't make calls and people can't call me


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1829 replies
  • September 30, 2024

@My remi this is likely due to the recent 3G switch off, please follow the steps here:

Thanks.


  • New
 Contributor
  • 2 replies
  • October 6, 2024

Hi I need live chat with customer service


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1829 replies
  • October 7, 2024