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Community Member
June 14, 2026
Question

sim card not working

  • June 14, 2026
  • 13 replies
  • 122 views

I have put my SIM card in and it’s coming up no signal and 4 dots. Ive tried resetting my phone. I had a SIM card come in the posts but lost it. So I went to curries yesterday for a new one. and it’s been 24hours and still nothing. I can’t get into my account as it’s asking for my mobile id number. But when it sends a text to the number I can’t receive it as there’s no signal. How do I fix this?

    13 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 15, 2026

    Hi ​@Frenchbulldog27,

     

    We're sorry to hear you're having trouble getting your replacement SIM working.

     

    If it's been more than 24 hours since the replacement SIM was activated, we'd recommend trying the following:

    • Make sure the replacement SIM is inserted correctly.
    • Restart your phone.
    • Turn Airplane Mode on for 30 seconds, then back off.
    • Ensure the SIM is in SIM slot 1 (if your phone has dual SIM capability).
    • Check that Network Selection is set to Automatic.
    • Perform a Network Settings Reset.

     

    If you're still seeing No Service after trying the above, it may be that the replacement SIM hasn't activated correctly or there could be an issue with the line.

     

    As you're unable to receive the verification text to access your account, we'd recommend contacting our Live Chat team. They'll be able to verify your account using alternative security checks and investigate why the replacement SIM isn't connecting to the network.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    Active Contributor
    August 15, 2026

    Can you send me now SIM card 

    Active Contributor
    August 15, 2026

    Hi can you send me new SIM card  my old SIM card no working 

    Active Contributor
    August 15, 2026

    My old sim no working 

    Active Contributor
    August 15, 2026

    How can I get new SIM card 

    iD Mobile Employee
    August 15, 2026

    Hi ​@Parveen 

     

    Thank you for getting in touch.

    To arrange a replacement SIM card, please send us a private message via our social media channels ( Facebook or Instagram ) so we can securely access your account and process the request.

    Alternatively, you can visit your nearest Currys store and collect a replacement iD Mobile SIM free of charge. Once you have the new SIM, we'll be able to help you activate it on your account.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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    Active Contributor
    August 15, 2026

    I don’t know how can I order new SIM my SIM not working can you please send me new SIM card?

    iD Mobile Employee
    August 17, 2026

    Hi ​@Parveen.

     

    Thank you for your post.  I’m sorry to hear your SIM isn’t working.

     

    You’ve got a couple of quick options to get a replacement:

     

    Pick up a free replacement SIM at your nearest Currys store at no extra cost.

     

    Contact us directly via Live Chat, and we can arrange for a replacement physical SIM to be delivered to your home within 2 working days.

     

    Prefer an eSIM? We can send one to you within 1 hour via Live Chat.

     

    You can reach our Live Chat team here: https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

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    Geluk
    Silver Contributor
    Silver Contributor
    August 17, 2026

    Take more care of your SIM Card😁

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    Active Contributor
    August 17, 2026

    Can you send me new SIM card please