sim card stopped working in phone

Hi there ​@NiccyNoodle 

https://www.idmobile.co.uk/live-chat

How old is the phone and it is compatible on the iDM network?

• What phones are compatible with the iD Mobile network? F.A.Q.

Or it it’s a Samsung then it might be the previous providers software inhibiting the VoLTE functionality - what phone is it?

Hi ​@NiccyNoodle 

Thanks for getting in touch. 

We are sorry to hear you are experiencing issues with the service. 

If the SIM works in another handset, it would indicate the issue would likely be with the phone/settings.

As ​@Daz_S has advised, we would need to make sure your handset is compatible so if you could let us know what you are using, we would be happy to check. 

Thanks 

Nat 

I have suffered SIM cessation twice. I have used this SIM in a Motorola G85 for two years without issue (listed as not compatible in ID mobiles instructions). Recently, when trying to log onto a holiday appartment wi-fi, I switched mobile data off, after which the SIM was no longer recognised (the SIM icon being greyed out). Having previously suffered no meaningful help on line or at Currys, I eventually found out that by putting my SIM in my wife's phone (Motorola G35 listed as being compatible) it worked again. By then putting in my G85, I found it was working again. Hope this might help somebody.

Hey there ​@Neil Cullimore, thank you for the assistance to our customers.

Kind regards,

Tyler