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sim card stopped working in phone

  • January 19, 2025
  • 2 replies
  • 63 views
NiccyNoodle
Community Member

I’m trying to find live chat so I can speak to somebody about my SIM card not working. 
 

I’ve cleaned it, reset the network settings and nothings working. My phone has been in the repair shops over the years so I’m not sure if it could have something to do with that or just that I might need a replacement sim ? 
 

I tried using the SIM card in my sisters phone and it worked perfectly in her phone so it could be the phone? 

    2 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • January 20, 2025

    Hi there ​@NiccyNoodle 

     

    NiccyNoodle wrote:

    I’m trying to find live chat so I can speak to somebody about my SIM card not working.

     

    https://www.idmobile.co.uk/live-chat

     

    NiccyNoodle wrote:

    I’ve cleaned it, reset the network settings and nothings working. My phone has been in the repair shops over the years so I’m not sure if it could have something to do with that or just that I might need a replacement sim ? 
     

    I tried using the SIM card in my sisters phone and it worked perfectly in her phone so it could be the phone? 

     

    How old is the phone and it is compatible on the iDM network?

     

     

    Or it it’s a Samsung then it might be the previous providers software inhibiting the VoLTE functionality - what phone is it?

     

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • January 20, 2025

    Hi ​@NiccyNoodle 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with the service. 

    If the SIM works in another handset, it would indicate the issue would likely be with the phone/settings.

     

    As ​@Daz_S has advised, we would need to make sure your handset is compatible so if you could let us know what you are using, we would be happy to check. 

     

    Thanks 

     

    Nat 

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

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