I had a sim error which I could not fix. When I try to activate the replacement sim, it asks me to log into my account. When I try to log into the account it sends a code to my phone number that isnt activated so I am unable to log into activate!
I have an ID Mobile sim and I have no idea how to get round this.
Maybe choose the “No, not yet” option,
Do this at https://my.idmobile.co.uk/activate-sim-outside.
Otherwise, try speaking to customer service via the iD online Live Chat service.
Hey there
We hope you’ve been able to resolve this. If not, we’d recommend contacting our live-chat team to activate the SIM card for you:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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