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sim error


Jason Dinsley
Community Member

I had a sim error which I could not fix. When I try to activate the replacement sim, it asks me to log into my account.  When I try to log into the account it sends a code to my phone number that isnt activated so I am unable to log into activate!

 I have an ID Mobile sim and I have no idea how to get round this.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12403 replies
  • June 25, 2024

Maybe choose the “No, not yet” option, @Jason Dinsley

Do this at https://my.idmobile.co.uk/activate-sim-outside

Otherwise, try speaking to customer service via the iD online Live Chat service.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4266 replies
  • June 27, 2024

Hey there @Jason Dinsley, welcome to Community!

 

We hope you’ve been able to resolve this. If not, we’d recommend contacting our live-chat team to activate the SIM card for you:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler