Hi, I have a new contract with ID and the sim isn’t working coming up with “sim failure”. It is a new phone I got with the id mobile contract. Another compatible sim works in the phone so not the phone that’s the problem. I have restarted and tried cleaning the sim, still nothing. Does it need activating?
Thanks
sarahnuttall
Best answer by andewhite
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+26The SIM supplied for a new contract should already be activated,
Sounds like a faulty SIM card - you’ll probably need a replacement.
I thought so. I did ask for a sim activation code online and have been emailed one. I can’t input it on the app though as I can’t receive a text code to fully set up the app haha. But the sim shouldn’t need to be activated as you say and it wasn’t working before or after I got the code.
+26A SIM activation code is for an eSIM, not physical SIM card - what kind of SIM have you got,
Ah it is a physical sim, probably a mistake on my part as I was desperate for the sim to start working.
Thanks I will do that, the only issue I anticipate is I can’t access my account once I have the new sim to scan it, as I can’t receive text messages yet which seems to be required to sign in for the first time…
+26You can activate a replacement SIM without needing to login to your account,
https://my.idmobile.co.uk/activate-sim-outside, and choose “No, not yet”.
Otherwise you might need to speak to an adviser using the online Live Chat service.
+24Hi
Welcome to the Community!
Did you manage to register your account and activate your SIM?
If you require further assistance you can contact our Live Chat Team for assistance.
Kash
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