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Question

SIM not provisioned

  • April 30, 2025
  • 1 reply
  • 13 views
E
Community Member

Dear ID Mobile Support,

I recently ported my number from Three to ID Mobile. After experiencing issues with SMS showing the wrong number, I requested a replacement eSIM.

Since installing it on my Samsung Galaxy S25, I now have no service, and the phone shows “SIM not provisioned.” I cannot make or receive calls or texts.

Please urgently activate the eSIM and ensure it is fully provisioned with my correct ported number. I expect confirmation and resolution within 48 hours.

Kind regards,
Christos

    1 reply

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 841 replies
    • April 30, 2025

    Hi ​@Evangelia 

    Sorry to hear of the issues you have had with your SIM. We will pop you a message here now so we can help.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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