My Samsung S23 doesn't recognise that there is a ID sim inserted. It has worked ok for the last 15 months, but I tried to add a E sim to my phone this morning and this was not successful, and in the process I seemed to have lost connection to the ID sim. The phone now states that sim1 is by an unknown provider and unknown number. It thinks there is no sim and there is no service.
Any ideas on how to solve.
Paul
Best answer by Daz_S
Hi there
If you requested an eSIM with the same number then the physical SIM would have been removed from the system (you can’t have 2 SIMs with the same number).
Not sure if iD use just the phone number allocated to their eSIM or that plus the IMEI.
You could try live chat to see if they can swap your number back to that SIM, failing that they’d need to issue another SIM. You could make this process quicker if you pop into your local Currys.
HTH
+22Hi there
If you requested an eSIM with the same number then the physical SIM would have been removed from the system (you can’t have 2 SIMs with the same number).
Not sure if iD use just the phone number allocated to their eSIM or that plus the IMEI.
You could try live chat to see if they can swap your number back to that SIM, failing that they’d need to issue another SIM. You could make this process quicker if you pop into your local Currys.
HTH
+25Hi
I’d recommend the same as above from
Tom
Thank you for your responses, I have been into Curry's, and they have checked out the SIM card. They said the problem was with the phone software, and proved it by using my sim in another phone, where it was recognised.
Since getting home I have inserted the sim card into an old phone, and it does work. So now I need to sort out the issue with my current phone.
+24Hi
I would advise calling our Sales Team on 0207 1391 397.
The team can check the order and ensure that it has been processed correctly.
Kash
+22Well that’s a new one on me
I genuinely assumed the eSIM (being newer) with your number would have cancelled out the SIM. But as you’re saying the original SIM works in other phones that’s not only surprising but also concerning as regarding the latter it sounds like you can have an eSIM and a SIM on the same number. Unless the actual cards number reverted to the one iD may have had allocated to it before they sent it out to you.
If you google ‘Samsung used eSIM and now SIM not working’ you will find this is a known issue, well at least on other forums.
Thanks
+22Yes
So before you do, I’d be tempted to get a new replacement iD SIM one more time. Maybe as this SIM serial number would be different it might kick the phone into working.
Or if you bought the phone from iD, they state they’re unlocked, so even a SIM (borrowed) from another network might be worth a punt too. At least with this that providers SIM card should overwrite any internally saved iD SIM cards.
My guess would be that the 1st SIM and your number and the 1st eSIM with the same number somehow triggers something in the phone to go on the fritz, thus rendering the phones ability to re-register the SIM as an invalid action - possibly some sort of anti theft feature? IDK
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