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sim not supported

  • November 18, 2024
  • 2 replies
  • 87 views
T
Community Member

Brand new contract from Id mobile with new sim and new iPhone 15. Saying sim not supported - this phone number can't be transferred because your account is eligible!!! I have transferred my sons data over to this phone from his other phone now it's wiped his mobile data from his old number!!??

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • November 18, 2024

    Does the new iD SIM (for the new iPhone 15) work in a different phone, ​@TK2012? 

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • November 18, 2024

    Hey there ​@TK2012, sorry to hear that.

     

    Can you send a screenshot of what you’re seeing please?

     

    Also, as kindly advised by ​@andewhite, does your iD SIM work in another device at all?

     

    Thanks,

    Tyler

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