You’ll need to visit a Currys store or use the online iD Live Chat service for a replacement SIM, @Tanya Jones.

Online, just tell the 24/7 iD chatbot you want to “talk to a person” - the advisers work until 8pm on weekdays. 

Hi @Tanya Jones 

Sorry to hear this, it may be worth trying a replacement SIM.

You’ll be able to pick up a replacement SIM card from a Currys store and activate it here, or get in touch as advised above by @andewhite and we can issue an eSIM.

Alternatively, let us know if you still need assistance here so we can have a physical SIM sent out or an eSIM.

Tom