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sim not working.


I have just received a phone. Uploaded everything from old phone. But my sim is not working. Just saying No sim, No service! Please help

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Best answer by Tom 10 June 2024, 12:40

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Userlevel 8
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I have just received a phone. Uploaded everything from old phone. But my sim is not working. Just saying No sim, No service! Please help

You’ll need to visit a Currys store or use the online iD Live Chat service for a replacement SIM, @Tanya Jones.

Online, just tell the 24/7 iD chatbot you want to “talk to a person” - the advisers work until 8pm on weekdays. 

 

Userlevel 7
Badge +6

Hi @Tanya Jones 

 

Sorry to hear this, it may be worth trying a replacement SIM.

 

You’ll be able to pick up a replacement SIM card from a Currys store and activate it here, or get in touch as advised above by @andewhite and we can issue an eSIM.

 

Alternatively, let us know if you still need assistance here so we can have a physical SIM sent out or an eSIM.

 

Tom

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