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sim not working

J
Community Member

Hi, I received my id sim a while ago, I got a pac code from my previous contract and transferred my number. It said it would transfer over yesterday but I still have no service and my number isn’t working

Best answer by andewhite

If your old service provider’s SIM has stopped working, then iD Mobile have begun working on your switch, @Jessblyth.

Are calls, texts and data working at all with your iD SIM?

 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12418 replies
    • Answer
    • July 5, 2024

    If your old service provider’s SIM has stopped working, then iD Mobile have begun working on your switch, @Jessblyth.

    Are calls, texts and data working at all with your iD SIM?

     

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4541 replies
    • July 8, 2024

    Hey there @Jessblyth, welcome to Community!

     

    Have you tried restarting your phone?

     

    Please advise if you're still having issues?

     

    Thanks,

    Tyler

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