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sim not working "unknown number"

  • June 18, 2024
  • 3 replies
  • 276 views

Leoni Waters
New Contributor

My sim doesn't work i received a temporary number while my usual number was swapped over to id mobile but it doesn't work "unknown number" is what is connected to my id sim in my settings, my number was scheduled to switch over today and it hasn't I tried all the options it says to try and nothing is working

Best answer by andewhite

Maybe turn your phone off overnight and see how things are in the morning, @Leoni Waters

The iD advisers only work between 9am - 8pm on weekdays.

 

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • June 18, 2024

Maybe turn your phone off overnight and see how things are in the morning, @Leoni Waters

The iD advisers only work between 9am - 8pm on weekdays.

 


Leoni Waters
New Contributor
  • Author
  • New Contributor
  • June 19, 2024

I spoke to an advisor this morning my account wasn't on their system although I have a contract with them, they have resolved the issue now and created an account on their system my sim should be working after 24hrs


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 3, 2024

Hi @Leoni Waters,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash