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sim only

  • September 22, 2024
  • 3 replies
  • 36 views
Lauren Jodie
Community Member

Hi I ordered a sim from you, I then messaged via email from {REMOVED} that I would like to cancel and sim was no longer needed the day after . You have taken a payment of £17.00 out of my account that I would like refunded please as I am not using it and asked within the refund cancellation policy time with no response 

thanks Lauren Lewis 

Best answer by Matthew T

@Lauren Jodie - You’ll need to wait for your SIM Card to arrive, then initiate a Return by contacting us on Live Chat.

Thanks.

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    3 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 3069 replies
    • September 22, 2024

    Now the whole internet knows your name, email address and bank details. Well done! 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 464 replies
    • September 22, 2024

    You can’t solve this on a customer forum; use their CHAT page.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1994 replies
    • Answer
    • September 23, 2024

    @Lauren Jodie - You’ll need to wait for your SIM Card to arrive, then initiate a Return by contacting us on Live Chat.

    Thanks.

    iD Community Manager

    Reply


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