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Hi I ordered a sim from you, I then messaged via email from {REMOVED} that I would like to cancel and sim was no longer needed the day after . You have taken a payment of £17.00 out of my account that I would like refunded please as I am not using it and asked within the refund cancellation policy time with no response 

thanks Lauren Lewis 

Now the whole internet knows your name, email address and bank details. Well done! 

You can’t solve this on a customer forum; use their CHAT page.

@Lauren Jodie - You’ll need to wait for your SIM Card to arrive, then initiate a Return by contacting us on Live Chat.

Thanks.

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