sim problem

Hello ​@Judith Checketts 

Welcome and thanks for posting. 

We are sorry to hear your new SIM is not working. 

If this is a replacement, it will need to be activated and information on how to do this can be found here. 

If the SIM is brand new, can you please confirm if you have ported a number across and if it is all service not working?

Please provide as much detail as possible to help us understand the issue. 

Thanks, 

Nat