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Sim problems

  • September 23, 2024
  • 2 replies
  • 56 views

shazzer
New
 Contributor

I have had a dual sim in my phone for over a year one of which is 3D mobile. However over the last week I have noticed its not been rining yet I am receiving messages left.

I have checked the settings under SIM Manager and it seems to have turned itself off and whenever i turn it back on again it turns back off and says SIM2 unknown number so basically its not recognised.  

Could the sim card itself have developed a fault.  Took to a phone shop today and they couldnt help!

Best answer by Tom B

Hi @shazzer 

 

With the recent 3G switch off, some users are reporting issues with calls, we apologise for any inconvenience caused, we'd recommend the following;

 

 

Tom

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2 replies

shazzer
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • September 23, 2024

Ok just found that its working from another phone. I dont understand what it could be as I’ve had it as a dual sim for over a year working from the same phone yet suddenly it wont work!

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • Answer
  • September 26, 2024

Hi @shazzer 

 

With the recent 3G switch off, some users are reporting issues with calls, we apologise for any inconvenience caused, we'd recommend the following;

 

 

Tom