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Question

SIM provisioning issue

  • April 30, 2025
  • 1 reply
  • 17 views
E
Community Member

Hi,

I have successfully activated the replacement eSIM on my Samsung S25, and I can make outgoing calls. However, when people try to call me, they hear a message saying that my number is not recognized. The correct number is displayed under About Phone and SIM Manager eSIM, but the incoming call issue persists.

Can you please check and resolve the provisioning for incoming calls?

Thank you,

Christos 

    1 reply

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 841 replies
    • April 30, 2025

    Hi ​@Evangelia  we have seen your reply to our private message and we will get back to you ASAP.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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