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Sim saying 'sim not provisioned'

  • July 30, 2024
  • 1 reply
  • 53 views
A
Community Member

Upgraded my phone 2 weeks ago (16th) , no issue got new phone put sim card in all OK.

 

But got a text yesterday (30th) saying ‘Great News!, Your Sim activation is in progress, We’ll send you a text once it’s complete.’

 

and today (31st) midday the phone said ‘sim not provisioned' I have gone into my account and reactivated but still no mobile single, so no phone!

 

Please can someone have a look at this ASAP, I do not understand why I got the text saying the sim activation was in progress as I’ve not got or needed a new sim.

Best answer by Matthew T

Hey @andyiron,

Sounds like someone may have performed a SIM swap on your account. If you haven’t already, please contact our Live Chat team as soon as possible. Type ‘Fraud’ to get through to our specialists.

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1861 replies
  • Answer
  • August 5, 2024

Hey @andyiron,

Sounds like someone may have performed a SIM swap on your account. If you haven’t already, please contact our Live Chat team as soon as possible. Type ‘Fraud’ to get through to our specialists.

Thanks.

iD Community Manager

Reply.


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