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sim wont activate

Dean Sutherland
New
 Contributor

Hi guys been stuck for 2 days now 

 

I stupidly dropped my original sim and couldn’t find it , so then requested a replacement online which suggested a visit curry’s to get one. In the meantime I tried to get the eSIM but it would not deliver to my email and when it did I had around 5 eSIM requests come through to my email. 

 

Tried to activate an eSIM but always failed to activate. 
 

went to Meadowhall yesterday into curry’s and got a replacement sim and tried to activate it but keeps saying that the sim is activated already. Went back into curry’s and explained so they gave me another sim. Still the same saying already registered. This is all through the app trying to register it. 
 

I went in live chat last night and they said I needed to wait 1 hour as the eSIM had activated even though it suggested it had t in my iPhone. I have deleted all eSIM from my phone and reset network settings. So waited over an hour and re tried to activate physical sim and it’s still saying it’s been activated, I have literally just tried again since leaving it overnight and yes still the same. 
 

Please help. I have elderly parents who need to contact me and this is causing a big issue. 
 

 

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4541 replies
    • May 31, 2025

    Hey there ​@Dean Sutherland, we’re sorry to hear that. It’s likely that due to all the SIM cards being activated at once, something along the line has gone wrong, and you’ll be unsure which SIM card is now the active one.

     

    As of right now, should an eSIM be active, or a physical SIM?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dean Sutherland
    New
 Contributor

    Hi ​@Tyler as of now I’m waiting on all esims being deactivated 

     

    in have been into curry’s today again and they have said I now need to wait 48hours for my actual sim to activate. 
     

    ended up purchasing a sim from another network provider to enable me to be contactable until it’s sorted. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4541 replies
    • May 31, 2025

    Hey there ​@Dean Sutherland, no problem at all, I hope the Currys staff can continue to help and we’re here if you need us after 48-hours.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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