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SIM2 locked PUK required

  • December 30, 2024
  • 1 reply
  • 17 views

Louise Atkinson
New
 Contributor

I've had the phone about 2 weeks, put my old SIM in no problem, just had a software update, wouldn't accept my PIN, and noticed it said SIM2 PIN as it locked me out! How do ai get a PUK and the PIN for the SIM2?

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • December 30, 2024

Hey there ​@Louise Atkinson, we’re sorry to hear that.

 

We’d recommend contacting our live-chat team immediately who can get your PUK codes sent to you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler