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SMS Texts Not Sending


Over the past couple days my phone has been unable to send texts. Instantly the failed to send issue pops up. However I am still able to receive texts, use and receive calls and my mobile data works. I haven’t changed any settings on my phone or ID account. My phone hasn’t been damaged either. 
 

iPhone 15 Plus 

Best answer by Decembersangel72

Hi ​@ccairns 

Are you trying to send an MMS text (containing pictures, photos, emojis, GIFs, videos and sound clips.) and not SMS??
You will be charged to send an MMS text:-
https://www.idmobile.co.uk/help-and-advice/call-charges

If you wish to send MMS messages then you also need to ensure that your bill cap is set higher than your monthly plan £ to cover them.
If you were able to send MMS messages previously then you may have hit your cap limit and now they won’t be sent until it is increased to cover the cost.

Here are 2 help pages with regards to Bill Capping:-
https://www.idmobile.co.uk/help-and-advice/capping

https://www.idmobile.co.uk/help-and-support/billing/bill-capping
 


Hope this helps x
 

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2 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • March 11, 2025

Hi ​@ccairns 

 

The title is a little different, however I’d recommend trying some of the steps in the below article;

 

 

Tom


Decembersangel72
Silver Contributor

Hi ​@ccairns 

Are you trying to send an MMS text (containing pictures, photos, emojis, GIFs, videos and sound clips.) and not SMS??
You will be charged to send an MMS text:-
https://www.idmobile.co.uk/help-and-advice/call-charges

If you wish to send MMS messages then you also need to ensure that your bill cap is set higher than your monthly plan £ to cover them.
If you were able to send MMS messages previously then you may have hit your cap limit and now they won’t be sent until it is increased to cover the cost.

Here are 2 help pages with regards to Bill Capping:-
https://www.idmobile.co.uk/help-and-advice/capping

https://www.idmobile.co.uk/help-and-support/billing/bill-capping
 


Hope this helps x