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sms verification codes not being received

  • September 23, 2024
  • 1 reply
  • 66 views
Jodieloual
Community Member

Trying to receive a verification code and nothings coming through? I’ve never had this issue with my previous provider? 

Best answer by Matthew T

Have you tried the steps in this article @Jodieloual?

https://community.idmobile.co.uk/troubleshooting-177/i-can-t-receive-one-time-passcodes-otps-to-my-sim-what-should-i-do-68095

Thanks.

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    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1860 replies
    • Answer
    • September 26, 2024

    Have you tried the steps in this article @Jodieloual?

    https://community.idmobile.co.uk/troubleshooting-177/i-can-t-receive-one-time-passcodes-otps-to-my-sim-what-should-i-do-68095

    Thanks.

    iD Community Manager

    Reply.


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