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Question

SMS won't send, RCS will

  • June 23, 2025
  • 1 reply
  • 18 views
U
Community Member

I am trying to send SMS texts from my old Motorola running Android 11 to my wife (on an iPhone 13 I think).

RCS sends perfectly fine, but if my data drops and I try to send SMS, it just doesn't send. Sending SMS to other contacts works absolutely fine.

Any tips about what I might do?

1 reply

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4999 replies
  • June 24, 2025

Hey there, sorry to hear that ​@Ulfran. Have you tried the following?

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Thanks,

Tyler

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