sorry your service does not allow access to this number

Clearly a bigger problem - I bought a Vodafone SIM card, got PAC code from ID and 1.5 hours later my number has been transferred to Vodafone and all is working 

I have tried posting two replies but it says it needs to be reviewed by moderators before it is published?!? 

It has published my last post but not the two before where I mention I bought a Vodafone sim / requested PAC code from ID and 1.5 hours later It’s working 

SHAME ON YOU IDMOBILE

That can happen from time to time, a pain when we're frustrated,  but nothing sinister ​@ADG 

​@iD Mobile please fix this issue

Just for clarity- IDmobile didn’t resolve the problem- I bought a Vodafone sim, (from ASDA petrol station), requested a PAC code from IDmobile (via app) and (are you sitting down) SPOKE TO A HUMAN AT VODAFONE!!! - they were super helpful and did the transfer of my number (using PAC) - was told it could take 24-48 hours - it took 25mins !!! - I can now make calls!!! 

Does anyone know if I change over to en e-sim am I able to keep the Same number as I’m on a contract with ID mobile and have the phone and sim deal but need my current number as my partner is in jail and this is the only number he has on his system for me 

​@Chl03 Yes you can move to an eSIM and this would keep your number.

However, with what appears to be a network fault for some, until this is 1) acknowledged by iD on their service status page and 2) rectified I doubt an eSIM would ‘fix’ this.

You would need to request an eSIM via live chat and when it gets emailed to you it would need to be opened on the device you want to use it on. It would be advisable to remove the physical SIM prior to applying the eSIM as iD can be a bit picky about which SIM slot their SIMs/eSIMs use (slot 1 is their preference)

HTH

ID are aware of the issue and have told me they will compensate those affected. No sign of a fix yet though!

I was aware from reading some posts that some of those whom have contacted iD via live chat have been advised iD are aware of it. Duly noted others were sent down the garden path.

My above reply was more of a gentle nudge in the hope an employee would have at least confirmed they're aware of this issue and also for our fellow customers whom have probably looked at iD’s own service status link to see no reported issues and are themselves then blaming their phone. The latter is aimed more at those whom don't wish to join this community.

Hey everyone. I got through to them on chat at 9am this morning (9th Jan 2025) and they said it's a known incident they are experiencing at the moment. They said one of their servers is down resulting in call failures. They said it has been escalated to engineers that they are fixing it at the moment and I should hear within 48hrs from them. I asked for updates so they said an engineer would text me when it's resolved. Haven't heard anything since and I still can't make calls or use my mobile data. Will update if I hear more. I asked why they hadn't let customers know that it was a known issue and they said it was because it isn't affecting enough customers, so I advise everyone to create an account and add to this forum or let ID know if you're impacted too and they may also be able to compensate you if you raise a complaint about it. Not sure why I'm doing IDs job here of providing an update, as a customer, rather than them proactively doing it themseleves but if it helps keep you all in the loop I'll continue. 

I haven't been able to make calls for 24 hours now SS postcode area. Tried using the chat bot but was just sent round in circles. Was with Vodafone for 24 years and never had a problem like this!

Same here WR postcode. Have raised a complaint but very much doubt anything will come of it

Looks like it’s back working now, fingers crossed it is fixed for good. No thanks to ID Mobile. Won’t be staying with them for long 

I requested my PAC code and low and behold working now after around 6hrs - outrageous 

Hello ​@Davecad83 and all other posters on the thread. 

Thank you for getting in touch. 

We are very sorry to hear you have been experiencing issues with the service and making calls. 

We were aware of a technical issue impacting some customers but this has now been resolved.

With this being the case, are you able to confirm if you are still having problems?

If yes, can you please click here and select ‘Service Status’ to check for any local issues?

If no issues are detected, please let us know your postcode and the make/model of your handset. 

Thank you,

Nat 

Hi Natalie just checked my network status for SS7 2RR and there is still a problem. Samsung A52s  handset. 

Hi the same issue with mine. SA7 area

Your might have a more long term issue ​@Anothercabbage 

That postcode, when checking the coverage checker (link on Nat’s post) shows on the map that 4G is only good outdoors (and you don’t have 3G or 5G)

Again the status checker (same link) is likely to be showing a known issue due to the loss of 3G and now 4G might be congested.

That phone should be fine as it’s on their approved list

• What phones are compatible with the iD Mobile network? F.A.Q.

(as long as it’s not service provider software ‘locked’)

But you could well have also been one of those whom lost the ability to call out during their technical issue.

Hey there ​@Davecad83 & all, thank you for reaching out.

We did indeed have an outage Thursday evening for some customers that seaped into Friday for some also, which was this exact issue, where customers couldn’t make calls, and received this error message.

This was indeed resolved early hours Friday, and should no longer be an issue.

If you’re still having the same issue, then please do let us know so we can assist further.

Thanks,

Tyler