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Question

split number port issue

S
New
 Contributor
  • ScotF
  • New
 Contributor
  • 1 reply

I see many have had a similar problem. However I cannot seem to find anyway of contacting ID mobile through the app to resolve this issue. Any ideas on how to resolve the split port issue. My specific problem is that I am not receiving any text messages which means logging into various apps is impossible due to two step verification using text. Please help

 

thank you 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12540 replies
    • June 27, 2025

    You’ll need to ask iD customer support for post-switching help, ​@ScotF.

    Your iD account is strictly private, and nobody here in this online public forum has access.

    The iD advisers work until 8pm on weekdays (6pm at weekends). 

    🍀

    Forum member (non-iD).
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1428 replies
    • June 27, 2025

    Hi ​@ScotF  I am sorry to hear this, have you already reached out to us, or would you still like some support with this? 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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