Skip to main content
Question

Split Port - still not receiving calls or texts after 6 days

  • June 30, 2025
  • 1 reply
  • 12 views
J
New
 Contributor

Customer Support keep telling me that my Split Port problem is being escalated, but no one ever comes back to me with any information!

So frustrating.

CS and Technoical team seem to have done nothing for 6 days, apart from offer me £20 compensation.

I can’t use any of my banking apps or anything that needs 2FA by SMS, so compensation is irrelevant. I just need to be able to receive calls and texts. IT CAN’T BE THAT HARD!!

I’ll be cancelling my contract if it’s not resolved in the next day or so, beacuse I’ve had enough...

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • June 30, 2025

    Hey there ​@Jan2025, sorry to hear this. In you’re in touch with our technical and customer service teams already, then they’ll be working to resolve this ASAP for you, and we recommend keeping in touch with them.

     

    Our sincere apologies for the wait.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement