Customer Support keep telling me that my Split Port problem is being escalated, but no one ever comes back to me with any information!So frustrating.CS and Technoical team seem to have done nothing for 6 days, apart from offer me £20 compensation.I can’t use any of my banking apps or anything that needs 2FA by SMS, so compensation is irrelevant. I just need to be able to receive calls and texts. IT CAN’T BE THAT HARD!!I’ll be cancelling my contract if it’s not resolved in the next day or so, beacuse I’ve had enough...

Hey there @Jan2025, sorry to hear this. In you’re in touch with our technical and customer service teams already, then they’ll be working to resolve this ASAP for you, and we recommend keeping in touch with them.Our sincere apologies for the wait.Thanks,Tyler

Split Port - still not receiving calls or texts after 6 days

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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