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More than a week later and I still cannot make calls - have tried everything been on a chat call twice to no avail - advised I was considering moving back to old provider and was told thanks could you leave me feedback!

What phone are you using the SIM card in?


Hi ​@annodsenoj  sorry to hear this.

Can I ask what handset you are using?

So you have a physical or eSIM?

Does data and SMS work OK?

Have you checked out the advice here - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community

Please let us know how you get on.


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