Active Contributor

Question

still unable to receive sms from abroad on id mobile

Forum|Forum|8 months ago
December 26, 2025
34 replies
375 views

I have been with id mobile for almost two months and I have also changed my old phone number to it and since then, I have been unable to receive sms from abroad, including from an important international iD I rely on for my passport. We have tried everything but id mobile seems unwilling or unable to fix the issue…

do not recommend any more settings change, everything has been tried, can you please just sort it? And please, stop calling during working hours as I can’t answer.

Lamiya C

iD Mobile Employee

Hi @cosnick365 ,

I completely understand how important this is, especially for urgent matters like your passport.

Although you’ve already tried these steps, for clarity we usually recommend the following troubleshooting:

Restart your phone – ensures the device reconnects to the network.

Check roaming settings – ensure data/roaming is enabled if needed for international SMS.

Check SMS Centre number – confirm it is set correctly for your SIM (usually automatic).

Try a different location – sometimes network issues can be local.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cosnick365Author

Active Contributor

Yes…as I said: all of that has been tried and I should add several times…

R

rkola

New Contributor

I am having the same issue

C

cosnick365Author

Active Contributor

Hi,

good to know I am not the only one having the issue but still bad as it has not been sorted yet.

M

M4gg13

Active Contributor

I'm having the same issue, I am unable to receive a verification code from an overseas number to log in to my account (same purpose, ID/Passport account) and the system provider confirmed that the messages went out and shown as delivered to my number.

How can this be resolved? Have you had any success resolving this @cosnick365 @Lamiya C @rkola

C

cosnick365Author

Active Contributor

Unfortunately, I was unable to sort the issue.

M

M4gg13

Active Contributor

That's crazy, it's been months for you!

C

cosnick365Author

Active Contributor

Yes exactly

M

M4gg13

Active Contributor

@Lamiya C could you give us an update on this issue?

C

cosnick365Author

Active Contributor

I went through the ombudsman mediation but I was offered was just some extra money but I would lose my phone (I don’t have another phone anymore and I already paid for insurance on it and it was well over 200 pounds) so I could not accept their (useless) proposal. I will just stay with id mobile until the end of contract then switch to a decent provider.